Privacy Policy

Information We Collect

We collect information you give us directly, including your name, email address, mobile phone number, business details, and any information you share when enquiring about our services or franchise opportunities. We collect this through forms on this website, by phone, by text, by email, and in person.

We also collect basic technical information automatically when you visit this site, such as browser type, device type and pages viewed.

How We Use Your Information

We use your information to respond to your enquiries, schedule and confirm appointments and calls, deliver the services you have requested, send information about our programs, franchise opportunities and offers, and improve our services and this website.

SMS Communications

Xcyte Fitness collects mobile phone numbers from individuals who voluntarily provide them through our website forms, in person, or by phone, for the purpose of sending appointment confirmations, reminders, updates, responses to enquiries, and occasional promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services from Xcyte Fitness.

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us run our business, such as our scheduling and communications platform and our payment processor. These providers may only use your information to perform services for us. We may disclose information where required by law.

Data Retention

We keep your information for as long as you remain a client or prospective client and for a reasonable period afterwards, unless you ask us to delete it.

Your Choices

You may unsubscribe from text messages at any time by replying STOP. You may unsubscribe from marketing emails using the link at the bottom of any email. To request access to, correction of, or deletion of your information, email info@xcytefitness.com.

Children

Our programs include training for children. Where a participant is under 18, we collect their information from a parent or guardian, and all communications are sent to the parent or guardian, not the child.

Contact Us

Xcyte Fitness, LLC
Plantation, Florida
Email: info@xcytefitness.com
Phone: 1-844-929-8364

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised.